I had an extremely disappointing and stressful experience at this hotel. I made my reservation over a month in advance through a third-party booking site, and when I arrived around 11 PM, the night employee told me he could not find my reservation. I showed him my confirmation email, but he repeatedly said there was “nothing he could do.” I immediately contacted the booking company, Super.com, and they confirmed that my reservation did exist. I asked the employee if he could call them directly to help resolve the issue, and he refused. I then spent over an hour waiting on hold with customer service, only to finally be told that my reservation had never been pushed through properly. They placed me on hold again while supposedly fixing the issue — and after TWO MORE HOURS, no one ever returned to the line. What made the situation even worse was the complete lack of compassion and professionalism from the hotel employee. While I was stranded in the middle of the night trying to resolve this, he would not even allow me to wait safely inside the lobby and instead had me standing outside in the cold. As a woman traveling alone, I found the lack of concern for my safety extremely alarming and unacceptable. In the end, there was absolutely no resolution. I was left stranded late at night with nowhere to stay because every other hotel in the area was sold out. This was one of the worst customer service experiences I have ever had.

What an improvement! I had previously stayed here about 2 years ago and rated it around a 2-3 stars. But now what difference! Rooms are much nicer and hotel overall looks more welcoming than before. It's not perfect but much better than before! The breakfast place is great a and very close by. Would recommend staying here again!??

The check-in staff was very kind. It was just a place to sleep for the night so I didn’t notice how gross it was until I got up the next morning. Everything was dirty. They were dead Bugs. There was a random contact lens. The room was very dirty like it hadn’t been cleaned in a month. At nighttime people were wandering the halls and being loud well after 10 PM. EDIT: I now have 6 bug bites on my body. Arms, legs and back. So thoroughly disgusted. Wyndham has said to reach out to the hotel. They commented thanks for the feedback. ? cool.

Wouldn’t stay here again and I wouldn’t recommend it. We checked in late after driving majority of the day with small children otherwise I would’ve gone somewhere else. As soon as we walked into our room we saw roaches crawling on the wall by the mini fridge. Went into the restroom and saw about 5 more. The floor was dirty and the drawers for your clothes had trash in them. Doesn’t look like the room was cleaned at all. Also note our room was right above/near there breakfast bar/restaurant so I’m sure the roaches are coming/going from there also. For $200 for one night I expect a much much cleaner room and bug free at LEAST!

We had tried checking in early but the room was not ready, ok we were fine with that. When we actually finally got into our room it smelled like bleach but feel it was cleaned, our white socks we had were black on the bottom from walking on a dirty floor. We could not get the Wi-Fi and the desk clerk said he would reset it if there was a problem but that the room was near the modem and couldn't figure why it was doing that? Our TV we could not watch a program without it pixelating in and out, we felt if we said something we would not get any clarification anyway because our Wi-Fi never worked and we figured it was the Wi-Fi why the TV was not working? 3 people and 2 towels??? The Freezer/Refrigerator in room was very dirty on the top and the Freezer was so frosted over you couldn't even see the turn dial on how cooled it was?? The air conditioner never worked properly, it was missing half it's buttons you could see the mother board where the buttons should have been? We called the front desk to even get it to start? The shower stall itself was cracked in 3 spots and mold was starting to grow out of them? I understand now why I got it so cheap!

I had a very pleasant stay at this hotel. Quiet place, yet very close to a market and to the transport station. Also, if you like walking, you can walk to the marina. Super friendly and helpful staff. Clean room and bathroom. They offer room service upon request but I didn’t need to. You have as well coffee machine and mini fridge. Highly recommended with good value for money.

They lied and said, they was a pool. They said they had a couch in the room. I didn’t check it out on the net. I just called them. I had to keep it cuz I was going on a cruise. I saw No roaches. My room didn’t smell like cigarettes.

Do not stay here. They will make up lies in order not to give you your deposit and then red flag you to not stay on their property. This happened to me and I will be involving a legal team as well as the consumer protection board because it’s completely unacceptable. When they refused my deposit I asked why. First it was because I left the room dirty which I did not. Then they said smoking which there was no smoking in the room whatsoever. Then they said I had a dog. Well guess what it’s a service animal. They lie so that they can hijack your deposit. This isn’t over. They are refusing to provide me a deposit and now they will see how I respond legally. Completely unacceptable. On another note, very suspect area. The hotel has truly changed. Make sure ur doors are locked because it seems like they don’t care about drug activities or homeless people roaming through the halls. I’m a pretty reasonable guy but once you mess with my money, we are going to have a problem. I spent almost a $1000 for 5 days to stay at a sub par hotel with hallways that are gray and looks like ur walking through a prison or mental institution. I wish I never booked a hotel with them at all. And lastly, upon my arrival I noticed that someone left a half smoked cigar on their balcony with ashes everywhere. And also there were fruit flies as well.

This was hands down the worst hotel experience I’ve ever had. Where do I even begin? I checked in to find myself assigned a room in the far back corner despite the parking lot being completely empty. After my shower, I discovered roaches and crickets emerging from a rusted mini fridge. When I called the front desk, I was told to hold for 20 minutes while he checked in guests - then he forgot about me entirely. I had to call back. He initially refused to move me, saying it was “after 6pm,” but changed his tune once I mentioned I had photos of the insects. The room switch was a logistical nightmare. My first room was on the first floor with repair-closed stairs directly outside, forcing me to drag my luggage across the entire parking lot to access the elevators for my new third-floor room. The “new” room was barely an improvement: heavy cigarette smell, broken blinds, a window that wouldn’t close (making the room freezing), and a bed so old it was more springs than actual mattress. To top it all off, they promised to refund my deposit on December 5th. It’s been 10+ days and still nothing. I’ve had to file a PayPal dispute to try to recover my money. Between the roaches, broken amenities, indifferent staff, and unreturned deposit, this Travelodge has earned every bit of this 1-star review. Save yourself the trouble and book elsewhere. Mind you I’m a Wyndham Platinum Member imagine if I were the lowest level member.

This is a great place to stay for festivals/events around the area. In room mini fridge is a nice amenity. Staff was friendly upon check in and check out. I did not see it previously disclosed but they have a $15/night charge for parking your vehicle in their parking lot, which isn't unreasonable, I just wish I was made aware sooner. Unfortunately I did see a cockroach briefly. Also it is impossible to reach the front office for inquiries via phone. The listed phone number connects to Wyndham automated system. If you try to get a hold of a live person, it routes to a call center. I tried inquiring about an article I had possibly left behind and the agent at the call center gave me the listed number which led to the automated system, which was a little ridiculous. I explained this to a different agent from the call center, and she said that she tried to contact the front desk but was kept being put on hold, this went on for 20 minutes, before I gave up. Not very professional, in my opinion.