Stayed for 1 night prior to a cruise, during the Grand Prix. Staff was welcoming and got us checked in quickly. The room was clean and spacious, however the bathroom could use a remodel and refresh. The pool area was nice with a poolside bartender. The location is very convenient to both the port and anything downtown. Self parking is in a garage under the hotel and parking is very tight. A truck or large SUV may have trouble parking. Overall, a great Long Beach hotel!

The room was mediocre with mold and dirt in the grout on the floor and tub. The water was barely warmer than Luke. The view from our room was good of the pool and port. The staff was friendly. There was a lack of help at the restaurant and the food was OK. But the workers were nice and helpful enough.

This place is old and confusing. The entrance has no automatic doors, which makes it difficult right from the start to get into the hotel towing luggage. Then, after an inexplicable and annoying short staircase, you enter a lobby that has no comfortable seats in the waiting areas, poor signage to lead you to an ill-equipped and cramped fitness room, and not even complimentary coffee included in the overpriced room rate. The rooms themselves are basic and dated. Outlets for charging devices are few and hard to reach. The whole property needs a renovation, and nowhere is this more apparently obvious than in the bathrooms, to which ours included a cracked sink and loose toilet paper holders. The front desk could not give a clear picture of whether our room included breakfast, which in and of itself was perplexing that the 200 / night room rate would dare exclude even a basic continental breakfast. The shuttle situation was also suboptimal. It was never clear when the shuttle was available, and no queue was established for the first-come-first-serve system. Routinely, the pick-up / drop-off area would be blocked by numerous cars, and the valets never seemed motivated to keep the area clear. We were here only one night, and that was plenty. This place needs to be razed and a modern or renovated replacement constructed.

I am now a Hilton stan. They were 100% booked and swamped because of back to back conferences. But the customer service and attention I received made it feel like the entire hotel was going above and beyond every time. Free water bottles, fantastic valet, and feee shuttle to the convention center was just the start. Their text support is a Millennial and Gen Z dream come true. Introverts rejoice! Shoutout to Esmeralda, Kianna, Lawrence, Janelle, Sidney, Rod, and Maria. Not to forget the front desk staff who kept the place running during the day and night. Note: $40 valet parking or $35 self parking per night. Not bad for downtown Long Beach and less than mile from the convention center and waterfront.

I had a wonderful experience staying at Hilton Long Beach and wanted to recognize the amazing team that made the stay so positive.From the moment you walk into the lobby, you can feel the welcoming atmosphere. The hotel is clean, well maintained, and the rooms are comfortable, with clear attention to detail throughout the property. A special thank you to Jeanelle, Andy, Camila, and Stacy (Guest Services Manager) for their professionalism, kindness, and attentiveness. The housekeeping team, along with the staff around the entrance and car services, also do a great job keeping everything running smoothly. What stood out most was how quickly the team responds if anything is needed. Any questions or concerns are handled right away with genuine care. If you’re visiting Long Beach and looking for a place that is clean, welcoming, and supported by a team that truly cares about their guests, this hotel is definitely worth checking out

I enjoyed listening to James and learning about the Cabernet wine served during happy hour! My room was spacious and very comfortable. Check in was fast the only drawback was a full parking lot and being directed to an overflow lot. It was a very short walk to the hotel but a 5 -10 minute drive around the block with no noticeable signage for parking so I circled twice after missing it the first time.

I had a wonderful stay at this hotel, came in for a work conference. From the moment I checked in the staff was very welcoming, professional & attentive. The room was clean, comfortable and well maintained. The location was convenient, and everything easily accessible. They also offered free shuttle rides into the pier and surrounding areas. Maria C one of our drivers was amazing shout out to her for recommending places to eat & explore also another shout out to Alex on our last day drove us to the Harbor Cruise location he was very friendly! And let’s not forget about the complimentary take home souvenir ducks

We stayed here for 2 nights before our cruise and it was a great experience. Although we were NOT promised a early check in we were accommodated very early in respect to regular check in times. The room was very clean and beds were soft. The best part was definitely the staff. I'd like to give a huge shout out to Chef Fabian !!! Coolest guy I've met in awhile and hes a monster in the kitchen. He was sanpling the fresh pasta in the lobby and I became hooked. My family decided to have dinner at The Loft Restaurant on site and Chef Fabian kept the great food coming ... amazing chicken wings, perfectly cooked pastas, delicious soups and a wonderful dessert. A big big thank you to our server Zoe for the great service and conversation. It was a great evening and stay before our cruise. We will definitely be back, thanks again to the ENTIRE hilton long beach staff!

Stayed one night this weekend and hands down the best Hilton I have stayed at! Every employee treated me with such kindness and made me feel welcome. A huge shoutout to Juan at the front desk who was incredibly helpful and such a cool dude who made my one night stay that more memorable! Everyone from the bartender, baristas to the security(esp night) was so cool and fun to talk to!! No doubt I will be staying here again!! Thank you Hilton LB!?????

I never write reviews, but I felt I had to this time. When we pulled up to the hotel it looked very nice. But like they say, “looks can be deceiving.” And sadly, it’s true! When I checked in I was told it was an additional $30 for parking. The underground parking lot which was well lit and secure was full. She said there is parking across the street, but it’s still $30. Well, ‘across the street’ was an underground lot in what looks to be an abandoned building. There is no security, no lights (I feel sorry for whoever had to go back to their car at night) and you have to hope and pray your car is still there the next day. And then, I asked if there was a Happy Hour. All of the nicer hotels I’ve been to have free food. NOT this one! You pay for everything. Later that evening I asked about breakfast in the morning. EVERY SINGLE HOTEL I’ve ever stayed in offers a free hot or continental breakfast. NOT this one! I’m very disappointed and will never stay here again!!