This is a difficult review to write because there were several things we genuinely enjoyed about the hotel, including its convenient location, comfortable room, and some truly wonderful staff members. Unfortunately, our stay was also marred by several disappointing experiences that significantly impacted our overall impression. One particularly uncomfortable incident involved housekeeping. We simply asked the housekeeper if she could please change the sheets on one of the two queen beds. Rather than honoring what we felt was a very reasonable request, she repeatedly questioned us as to why we wanted the sheets changed, pointing out that they “looked clean.” We tried several times to politely and vaguely answer without explaining the personal reason, but she continued to press us. Eventually, after her persistent questioning, I was put in the incredibly embarrassing position of having to explain that my husband and I had been intimate in that bed and wanted fresh sheets before our daughter arrived. It was humiliating and, frankly, completely inappropriate that I was made to disclose something so personal simply to have a set of sheets changed. Why a hotel guest requests fresh linens should not require an explanation or justification, and the entire interaction left us extremely uncomfortable. We also had a frustrating experience at dinner when one member of our party’s meal simply never arrived. We were patient and politely reminded the staff several times that we were still waiting. Our waiter was wonderful, apologetic, and did everything he could; however, the manager’s response was surprisingly dismissive and the lack of appropriate handling or compensation only made the situation more disappointing. Unfortunately, we encountered another unpleasant staff interaction at the poolside taco area. The gentleman taking orders at the bar was kind and helpful, but the individual preparing and serving the tacos was unnecessarily rude, unpleasant, and hostile, which again detracted from what should have been an enjoyable experience by the pool. On a very positive note, our breakfast waiter on both mornings was absolutely wonderful—I believe his name was Guillermo. He was warm, attentive, professional, and a pleasure to see each morning. The room itself was also very nice, clean, and comfortable. There is a lot to like about this hotel, which is what makes these experiences particularly disappointing. With better attention to staff professionalism, customer service, and management’s handling of problems when they arise, this could have been a very different review.

Stayed here over the July 4th holiday weekend. Check-in was excellent and Nazly at the front desk generously upgraded me to a balcony room with a beautiful harbor view. Watching the sunset over the port was a highlight. The constant crane activity in the distance is actually quite mesmerizing. The hotel doesn't have a valet, and when I asked for help with my bags I was initially just pointed to a luggage cart. I have Parkinson's and don't do great with those. When I briefly explained, a staff member named Emad lit up and gladly helped me unload my car. We had a warm chat on the way to my room and he gave me some great Long Beach tips. The check-in experience was memorable. The room itself is good for a convention/airline staff focused hotel. Comfortable bed, great water pressure, and fast WiFi (fast enough that I was uploading 4K videos without issue). The breakfast buffet was better than you would expect at this level of hotel, and the free beer and snacks in the Bonvoy lounge were nice. The one caveat: it was a holiday weekend, and Ocean Blvd was lively — ambulances, loud cars, and motorcycles well into the early morning. Even with earplugs, sleep wasn't great. To be fair, I haven't stayed on a normal weekend, so this may not be typical — but if you're a light sleeper, it might be worth requesting a room on the city side. Staff were the highlight. I’m going to stay again — on the city side.

stayed here for the apocalypse music festival in june of 2026. 3 nights and it was a wonderful stay. staff were welcoming and nice. i liked how the front door closed at ten pm unless you had a room key and how the elevator could only be used if you had a room key, it made me feel very safe! rooms were clean and updated, spacious bathrooms. definitely staying here again when the festival returns next year! thank you for a pleasant stay :)

What a beautiful and well taken care of hotel. By far the friendliest staff I have come across at a hotel as well. Everyone was so welcoming and making sure we had everything we needed. Our room was clean and had a great view of The Queen Mary. It was a quick night stay but I will definitely stay there again when I come back to Long Beach. A big thank you to Ramon and Guillermo for being so wonderful and making sure we had everything we needed at our breakfast before we left for the next part of our trip.

This is now our go-to hotel before each cruise out of long beach. It's only an 8 min Uber to the cruise port. The front desk moved our room to a higher floor so we could get a better view of the port. Parking is easy to book ahead of time (and much cheaper than booking through the hotel). The rooms are clean, modern and spacious. Our room had a reading nook I'm the window which is great to read a book while looking over the cityscape. The bathroom is spacious and has great lighting. The restaurant downstairs is great if you don't want to leave the hotel. Close to tons of restaurants if you want to explore.

My stay at the Marriott Long Beach was wonderful from start to finish! The hotel was clean, comfortable, and in a great location, but what truly made the experience exceptional was the customer service. The M Lounge was also outstanding and had some of the best breakfasts and snacks I’ve seen in a while. As someone who travels frequently and holds Titanium Elite status, I’ve experienced many lounges, and this one truly stood out. Everything was fresh, well-stocked, and thoughtfully presented. A huge thank you to Rey at the front desk for being so kind, professional, and incredibly helpful. Rey went above and beyond to make sure everything was taken care of and made us feel genuinely welcomed. If you’re staying here, I highly recommend this hotel and be sure to say hello to Rey at the front desk! We will definitely be back.

Wow! Stayed for 2 nights over the weekend for a birthday celebration, and we were impressed by the hotel. The look, ambiance and feel of the hotel was amazing. Staff at the front desk was great, always approachable. Property has plenty of parking spaces, might be a little tight and a challenge for larger trucks/SUVs. When we got into the room we were highly impressed by the aesthetic, it was like quiet modern but had minimalist feels to it, plenty of outlets. Bathroom had plenty of counter space, we love the lamps in the room too. Just overall pleasing to the eyes. We had lounge access with our bonvoy membership, the staff at the lounge could be a little better, did not feel welcoming during service hours when staff was there. Breakfast selections was much better than the afternoon selection. Coffee machine was out of order for the 2 days we were there. We ordered room service one day, had the saucy wings and burrata flatbread, both surprisingly amazing! Just be aware, property does have resort fee. Overall, highly recommend, we'd probably stay again!

I cannot say enough good things about our stay at this hotel. The property itself is fantastic—clean, comfortable, and we truly loved the overall atmosphere and amenities during our time there. In particular, we loved the window seats in our room; they were such a perfect, cozy spot to relax and take in the view. ?However, what happened on our departure day was truly exceptional. In the rush of heading to the port for a cruise, I accidentally left my Kindle in our room. Once I realized it, I knew I didn't have enough time to head back without missing my ship. ?Andrew, the manager, saved the day. Without hesitation, he personally drove all the way to the port to hand-deliver my Kindle to me before we boarded. That level of dedication and genuine care for guests is so rare to find. Andrew turned what could have been a huge stressor into a highlight of our trip. ?If you are looking for a hotel that truly values its guests, look no further. We loved the hotel "anyway," but this experience made us fans for life. Thank you, Andrew!

Stayed at the Marriott Downtown Long Beach and was very disappointed. Front desk staff (Todd) was not welcoming and seemed bothered by basic questions. Manager had to step in to further explain our questions, they seemed to have noticed the awkwardness. The 150 dollar nightly deposit was not clearly disclosed during online booking, which was inconvenient at check in. Moving along … My room smelled like moisture or mildew. The front desk mentioned the carpets may have just been cleaned, though it smelled like a leak had occurred and the water caused carpet damage. Another room in our family had a leak in the flooring and we had to call multiple times before being moved (rooms 723 & 724). The breakfast buffet was unacceptable. We were served expired yogurt and dry, stale danishes. At 38.68 per person, that is NOT acceptable. No reimbursement or real effort was made to correct these issues. I will not stay at this location again. The hear your complaints but just say “I’m sorry”. It was severely overpriced for what we were given.

We were at the restaurant for breakfast today and one of us had breakfast buffet while rest had a la carte from the menu. We placed our order and my brother got his few things from the buffet, then the waitress Maria came up to our table to check on us and said if you share your buffet items it would be charged in a rude way. We understand the buffet policy and her speaking to us in such manner ruined our experience. Im not sure if all guests are treated the same way or was it just us ?#marriott long beach downtown