Stayed at the Marriott Downtown Long Beach and was very disappointed. Front desk staff (Todd) was not welcoming and seemed bothered by basic questions. Manager had to step in to further explain our questions, they seemed to have noticed the awkwardness. The 150 dollar nightly deposit was not clearly disclosed during online booking, which was inconvenient at check in. Moving along … My room smelled like moisture or mildew. The front desk mentioned the carpets may have just been cleaned, though it smelled like a leak had occurred and the water caused carpet damage. Another room in our family had a leak in the flooring and we had to call multiple times before being moved (rooms 723 & 724). The breakfast buffet was unacceptable. We were served expired yogurt and dry, stale danishes. At 38.68 per person, that is NOT acceptable. No reimbursement or real effort was made to correct these issues. I will not stay at this location again. The hear your complaints but just say “I’m sorry”. It was severely overpriced for what we were given.

We were at the restaurant for breakfast today and one of us had breakfast buffet while rest had a la carte from the menu. We placed our order and my brother got his few things from the buffet, then the waitress Maria came up to our table to check on us and said if you share your buffet items it would be charged in a rude way. We understand the buffet policy and her speaking to us in such manner ruined our experience. Im not sure if all guests are treated the same way or was it just us ?#marriott long beach downtown

I didn’t stay at the hotel, but I attended a conference here and was genuinely impressed by the staff. The service stood out in the best way. The restaurant team, especially Keath and Guillermo, were exceptional. Attentive, professional, and clearly proud of what they do. The management team was equally strong. Helpful, pleasant, and present in a way that actually mattered. You could tell there’s a culture of care and accountability running through the place. Even as a conference attendee rather than a guest, the experience left a strong impression. Great people make a great hotel, and this team absolutely delivered.

The property and location were excellent; however, I was ultimately disappointed by the lack of service and communication provided to both me and my parents during our stay. I reached out weeks in advance to request the use of my Nightly Upgrade Awards to secure a suite for my parents—specifically a suite. I rarely make such requests despite spending over 50 nights per year at Marriott properties, but for this stay I hoped to take advantage of a benefit that Marriott Bonvoy promotes for its loyal members. Unfortunately, Rey was unresponsive to my request for assistance. Rather than offering solutions or demonstrating empathy, he chose to ignore my inquiries altogether. Despite low occupancy and suites clearly listed as available for booking online, I was met with inconsistent explanations, excuses, and an overall sense of apathy toward what should have been a straightforward request. Having worked in luxury hospitality management for over four years, I am well acquainted with what professional, sincere service looks like—and this experience fell short of that standard.

I stayed here during the FD weekend in October. The check in went smoothly but the hotel was quite packed due to the event. The resort fee amenities were decent and I was able to use them all. The room was clean and location was perfect as it was a quick walk to where the race was being held. Would definitely stay here again.

Overall a good experience! The rain really dampered our weekend, but certainly not the hotels fault. The hotel has a nice vibe and the staff was very helpful! My couple of small pieces of feedback: The lighting in rooms was a little harsh and didn't provide a lot of options. My wife has chronic migraines, so that was a little disappointing. The pillows were extremely soft, in a bad way honestly. Also the water and ice machine seemed very outdated and wonky. It didn't dispense either very well. The pool looked absolutely awesome! Maybe next time we'll get to use it. I did get to try the hot tub, I think I was the only person crazy enough to. It was really peaceful. My wife took advantage of the yoga classes, which she loved. The baristas also deserve a shout out for being the friendliest staff members onsite!

The hotel is clean but I would not recommend working with them on large events. Our wedding was a mess. We had our wedding room block booked here and there were SO many mistakes. We're the bride and groom and we didn't have a room that night ready because you accidentally booked someone else into our room. Then after it was fixed you charged the former occupants of our room on their credit card without consent. Luckily we're family so we fixed it amongst ourselves. Also they booked the wrong room rate for 5 families despite signing a contract with you guys. I would not recommend this place for anyone with a large party. My brother who is a marriot elite member for over a decade now had a room transition one day and they're still messed that up as well. He didn't get a room till 8pm the following day.

They are so stingy to their guests, Jesus. My company booked me here. They have water bottles in the lobby and silverware, they refuse to let anyone have any water unless they are a Marriott member or use any silverware unless they order something from their overpriced restaurant menu. I'm just trying to eat some food I brought. I had to work in the lobby after checking out because my flight was later in the day and they refused me water. Paying 259$ a night is just not enough for these luxuries. +1 star because the rooms were decently nice and the cleaning staff were friendly and because it's better than the Hilton down the street. They also are in a great location. Also note that parking is 44$ a day.

The bathroom was amazing, and the service of the employees were beyond anything I could expect. Kind, helpful, but not overly pushy. 2 issues I had, the plugs just need to be refreshed since they were loose and the big one was it would NOT get cold enough. Still overall a very good stay and would recommend.

Great location with some of the best service I have had. Being a long term Marriott person I appreciated the M Club benefits and the help from the staff. Beds were nice, rooms were very clean, and the location is great.