Love this hotel!!!! Last time we were here was in 2001 and we got the same room type with an ocean view! Beautiful views from the room and just a beautiful place! We decided to go to dinner within the hotel and had the best service and food! Front desk was just top notch! Room 1247 for reference.

Don’t let the lobby deceive you. Let’s start with the bedroom: - telephone didn’t work properly - tv did not function properly - carpet was dirty - fridge was small - stains on bed skirt - hair on the bedsheets Now onto the bathroom: - the shower was a tub - the shower was slippery - the shower drains very slow - the bathroom does not have climate control (always hot) - no fresh tissue box - toilet paper was thin - towels always shedding And let’s not forget the room service: - additional charges for any room service order - they were unable to fix my tv

Convenient location. The staff was friendly and professional. The hotel, unfortunately, reminded me of some of the properties in Vegas. Meaning it could happen use some TLC and a bit dated. Overall a good experience but Westin is able to charge a premium and the value was slightly under par for the cost.

I stayed at this hotel overnight, but I couldn’t sleep because of the old mattress. The mattress sinks in the middle, and the sides slope downward. As a result, my body was not properly supported and kept sliding. I woke up with back pain after barely sleeping at all. If you stay at this hotel Avoid room 624. Also, bring your own clean water to make coffee. The room provides coffee machine and the coffee,but not water. My room did not have any water bottles.

Marriott should be ashamed! I am a frequent flyer of Marriott and this did not even meet low expectations on my honeymoon. I used a free upgrade and got the executive suite which was a waste. I asked for one complimentary water and was told no! I spend so much money between Bonvoy and the Vacation Club. Room was extremely small and bathroom was super dated. Breakfast was almost

Overall the room was comfortable and it had a small in cabinet refrigerator and a coffee maker. The room I was assigned had a musty smell throughout it which was unpleasant. The location is good and there are plenty of dining and retail shopping nearby. Inside the hotel there is a restaurant, bar, and coffee shop. The convention center is also within walking distance. The staff were friendly and helpful.

Our room wasn’t anything to brag about. The bed certainly didn’t look like it was made. It looked like it had been sat on in a few places. There was mold growing around certain areas on the shower tile, and the shower head barely had water coming out of it. The water in the bathtub took quite some time to drain, and the bathroom mirrors were peeling, not to mention that the bathroom door wouldn’t shut completely. The bed was horrendous. Extremely lumpy. Our backs were hurting all night. To make things worse 3 days later we noticed in our checking acct. that they had taken $83 out for a parking fee and also took money out for a destination fee. All of which was never mentioned that they would do this. For the extreme amount of money we paid for this night stay we have never had a worse stay at any hotel and hidden fees like this place. We won’t be making that mistake again if we go to a California again.

We had a fantastic experience at the Westin, I’ve stayed here numerous times before and it was always good! This time in particular we arrived quite early (10:30am) and they happily checked us in and even upgraded our room to a suite. Room and facilities are great, we then found later in the day a lovely welcome note with some treats left in our room. Location is great, pool is nice and the gym is very well equipped.

Absolutely phenomenal service from Kasha at the Westin Downtown Long Beach. Across multiple visits, Kasha consistently went above and beyond to make each stay seamless, comfortable, and genuinely welcoming. From anticipating needs to handling requests with ease and grace, the attention to detail and proactive approach made a noticeable difference every single time. What truly stood out was the consistency. Kasha treated each experience with the same level of care, professionalism, and warmth. It’s rare to encounter someone who elevates a hotel stay from “great” to truly memorable, but Kasha does exactly that. A huge asset to the Westin team and a big reason I’ll continue coming back.

Typical rooms are decent, small, clean and well appointed. Check-in is expedient and efficient, if none too friendly. If at the restaurant you sit anywhere other than in the server's lap, you will be totally ghosted with no refill, no dessert order, no additional beverages, nothing. You do not exist. I've stayed at a lot of Westins. This was embarrassing, to pay this room rate and get worse bar / restaurant service than DoorDash. Completely unacceptable. This staff should be sent to Westin Seattle for training.