We stayed at The Westin Long Beach for five nights and overall had a mixed experience. The staff throughout the hotel were very pleasant, friendly, and helpful, which was definitely one of the highlights of the stay. We also really enjoyed the breakfast benefit that came with our Marriott Platinum status. Breakfast was excellent and ended up being a significant value for us — our typical breakfast for two would have been around $60–$70 per day. We were initially upgraded from a standard king room to an Executive Suite, which we really appreciated. Unfortunately, the air conditioning in the suite was not working properly, and after a very uncomfortable first night and much of the following day, we ultimately had to move to a standard room because another suite was not available. The staff handled the situation professionally, but it was still disappointing to lose the upgrade. The rooms themselves were comfortable, but for a hotel positioned at this level, we found some of the amenities lacking. The refrigerator was extremely small, there was no microwave, and there was no self-service guest laundry. For a five-night stay, those things make a noticeable difference, especially if you like to keep food or drinks in the room. The fitness center was probably the biggest surprise. For a Westin and a hotel generally considered to be in the four-star category, the gym felt very small and under-equipped. There was limited equipment and even the dumbbell selection was incomplete. If having a good hotel gym is important to you, this one may disappoint. The location, however, is very convenient. You are close to the waterfront, Marina Green, Shoreline Village and downtown Long Beach, and we were able to easily explore the area from the hotel. Overall, we enjoyed the staff, location and especially the breakfast benefit, but the hotel itself did not quite live up to what we expected from the Westin brand. For a short stay it would be perfectly fine, but for a longer stay we would probably choose a Residence Inn or similar property with a larger room, full-size refrigerator, kitchen and laundry facilities instead.

You're paying for location and that's about it. I don't normally leave reviews but The Westin Long Beach has been disappointing. While the staff has been friendly the rest of the experience leaves a lot to be desired. At over $600 a night in the middle of July It would be nice if the air con worked. Sending maintenance (very nice gentleman) up twice to fiddle and say it's fixed while bringing in a box fan when it's clearly not fix seems more like an appeasement than solution. No fan or temperature control in the bathroom makes for a hot musty experience and breeding ground for mold. Elevators and areas surrounding remained dirty the 4 days we were here. Restaurant and cafe staff were wonderful and food was alright ($22 bucks for a burger or a standard breakfast.) We had stayed at the Broadlind a night previous which is only a block up the road for 500 less a night and a much colder and cleaner experience. Suffice to say this will not be on my list when I return to the area.

I didn't have especially high expectations, but unfortunately this was one of the worst hotel stays we've had, particularly given the price. The room felt dated and poorly maintained, with mold in the shower, tiny BUGS jumping around the bathtub and sink, peeling caulk, dirty carpeting, a strong bathroom odor, and an AC unit that struggled to keep the room cool. We also encountered crusted dirty towels, a pixelated TV, and housekeeping issues—including missing bedding that never arrived despite multiple requests over more than an hour. Being pregnant with a toddler, mold and excess moisture was very concerning. On the positive side, the lobby is beautiful, the staff were consistently kind and helpful, the bedding appeared clean, and a crib was set up for our toddler before arrival.

Our stay was very underwhelming. The hotel feels quite outdated, and there was a noticeable musty, moldy smell throughout our stay. Our room was average at best. The bed was uncomfortable, and the air conditioner had a moldy odor and never kept the room cool. Soundproofing was also poor. You could hear neighboring guests flushing the toilet, having conversations, and people walking past the room throughout the night. Although we only stayed for one night, the room quality did not justify the price, especially when combined with the expensive parking fees. Based on our experience, we would not choose to stay here again. The one bright spot was the staff. Every employee we interacted with was friendly.

A Highly Recommended, Polished Stay in Long Beach The Westin Long Beach is an excellent choice for anyone visiting the area, whether you are traveling for business, a weekend getaway, or attending an event nearby. The property stands out for its fantastic location, situated close to the downtown waterfront, local dining favorites, and great neighborhood spots. The hotel itself is upscale, clean, and beautifully designed. The lobby area is welcoming and contemporary, offering a sophisticated first impression. The guest rooms are spacious and well-appointed, with many featuring large windows that provide gorgeous views of the city skyline, especially beautiful when illuminated at night. What makes the stay truly special is the overall convenience and attention to detail. The service is professional and attentive, and the amenities—including the on-site dining options and common lounge areas—are top-notch. It successfully creates a relaxed yet refined environment that feels like a genuine retreat in the heart of city.

Love this hotel!!!! Last time we were here was in 2001 and we got the same room type with an ocean view! Beautiful views from the room and just a beautiful place! We decided to go to dinner within the hotel and had the best service and food! Front desk was just top notch! Room 1247 for reference.

Don’t let the lobby deceive you. Let’s start with the bedroom: - telephone didn’t work properly - tv did not function properly - carpet was dirty - fridge was small - stains on bed skirt - hair on the bedsheets Now onto the bathroom: - the shower was a tub - the shower was slippery - the shower drains very slow - the bathroom does not have climate control (always hot) - no fresh tissue box - toilet paper was thin - towels always shedding And let’s not forget the room service: - additional charges for any room service order - they were unable to fix my tv

Convenient location. The staff was friendly and professional. The hotel, unfortunately, reminded me of some of the properties in Vegas. Meaning it could happen use some TLC and a bit dated. Overall a good experience but Westin is able to charge a premium and the value was slightly under par for the cost.

I stayed at this hotel overnight, but I couldn’t sleep because of the old mattress. The mattress sinks in the middle, and the sides slope downward. As a result, my body was not properly supported and kept sliding. I woke up with back pain after barely sleeping at all. If you stay at this hotel Avoid room 624. Also, bring your own clean water to make coffee. The room provides coffee machine and the coffee,but not water. My room did not have any water bottles.

Marriott should be ashamed! I am a frequent flyer of Marriott and this did not even meet low expectations on my honeymoon. I used a free upgrade and got the executive suite which was a waste. I asked for one complimentary water and was told no! I spend so much money between Bonvoy and the Vacation Club. Room was extremely small and bathroom was super dated. Breakfast was almost