Service was not that good we had to ask for new bath towels 3 times then after waiting 2 hours we had to go down to lobby to get them. The pool constantly had kids splashing and playing in it so this is a good hotel for kids not for us couples that have no kids with them.

The housekeeping and the front desk staff are ridiculous. Beyond disrespectful, careless and unprofessional. The hotel and rooms itself are decent but also, the price isn’t cheap. One of my many issues with the staff and the handling of their hotel is that I ordered fresh clean towels at 10am Saturday. I advised the front desk staff that I would be leaving in 30 minutes but they would be more than welcome to deliver the towels anyway. I was told by a female desk staff that they would be delivered in 25 minutes. After being out in the hot sun all day, all over LA county, at the beach, at the parks needing to shower ASAP- I return to my room to find NO TOWELS. I then called front desk again, the gentleman told me it would take 25 minutes to deliver 4 towels (we were a family of 4, 2 adults and 2 kids). By this time it was already 9:40PM. Fast forward to 10:30 still no towels- front desk said they had no towels and there was 3 other families waiting for towels. So again, here I go calling front desk, spoke to another staff member and was rude and disregarded my concern…If or why this hotel doesn’t have towels available has nothing to do with the guests-they are a hotel and they know towels on hand are a must. Terrible regard for their guests time and business. First and last time my family and I will stay here. And if asked, I will never recommend anyone here. I am also taking this to all social media platforms.

Avoid if you are sensitive to perfume and chemical smells. They have a third-party vendor pumping a musk-like sent through the vents in the public spaces. I am sensitive, I can't go into candle or soap shops. My nose was burning within 5 minutes of checking in and I had a sinus headache the rest of the day. But, because I was somehow charged for my whole stay before I arrived (i showed up late at night) I have to stay here. Thankfully, the debt isn't in the rooms. I have to plug my nose to get to the elevator. The toons are fine, except that the black out curtains do not cover the whole window. The shades are not "blackout" quality. I had to manufacture a partial solution to get it to be dark enough to sleep in. My solution revealed green stains on the curtain which I can't figure out how it got there. Bring earplugs, the road noise is high, as if the hotel did not install sound dampening glass. No safe if that is important to you. They offer $8 water in the room. Which is a 100-150% mark up on the price I saw at Whole Foods. No comp water bottles.

minutes away from the airport. HOWEVER our room clearly was underneath a gym or something. we couldnt rest for the short time we were there VERY LOUD BANGING as soon as we slept. toilet kept running! then they have nerve to charge us a SMOKING FEE.. when that is a complete scam & lie. its legal there & we had a long drive after 2 flights and only there MAYBE 3 hours total. the pic is residue which may have been on our clothes or personal items we brought in to change to nap in. smoking & odor is NOT the same thing! Since I cant respond to the response given how exactly do I reach out properly?

We had a very nice stay. I felt unwell after my flight, and the gentleman at the checkin desk was very pleasant and worked hard to accommodate an early checkin, to help me recover. The daily breakfast offered good options and the cleaning staff were pleasant to speak with and prompt to bring the extra items I asked for. Will stay again soon!

Amazing hotel and I am also Hilton members. But be very carefull when crossing the light. Even you as pedestrian have green light many drivers in long beach don't care the run red lights and will hit and run. So please pay attention. Also the pedestrian crossing most drivers don't stop , for some reason the city did not put a stop sign there. Maybe the hotel can reach out to the city. Its sad how unsafe it is...

This is a typical Hampton Inn and of the same caliber that you would expect from Hampton Inn. HOWEVER, the customer service at THIS Hampton is TERRIBLE!!! They advertise that they have a shuttle and we called to see when it came. We waited over 10 minutes for someone to answer and they never did. SO WE WALKED from the airport! (Granted, it was only 25 minutes, but we had all of our luggage.). Then when we got at the hotel, which was around 1:00, they informed us that there was a $50 fee if we wanted to check in before 3. We have stayed at TONS of Hampton Inns and have checked in early and very late and there never has been a penalty. They said they had rooms ready, but we still had to sit in the lobby for two hours until we could go to our room. Next time we will stay at the Marriott next door.

Beautiful new hotel, clean public areas and rooms were pristine. Nice pool and Jacuzzi with great views of the Long Beach airport, wonderful breakfast staff. Lobby was beautifully decorated for Christmas with a big tree. Wife and I only planned to stay one night, a toddler-free Christmas present from our family. We were rudely woken up at 6am by an alarm that we didn't set; my wife couldn't go back to sleep, sleeping in was ruined. After complaining, the desk manager apologized for the inconvenience comp'd some stuff all good, appreciated the effort. We unexpectedly had to stay another night (24hr+ power outage) so we made a second reservation, this time we brought the kids. At check-in we specifically mentioned the alarm so the desk manager sent maintenance to our room. When we got to the room, maintenance guy came out and said he "took care of it." 6am the next morning the alarm went off waking up the whole family (incl. 1yr old, 3yr old)!! Because my wife couldn't go back to sleep, she went down stairs to complain. The desk manager told us that maintenance unplugged the clock (they didn't not) then accused us of plugging it back in. After we showed her pictures that the plug is hidden and inaccessible in a "floating drawer/shelf" she admitted it would be nearly impossible for us to have done that with out tools. She was was unable to tell us what the maintenance guy actually did. To recap, second reservation, different room, same issue *after* maintenance "took care of it," different response from desk manager (did not comp anything off the stay after complaints, offered our children candy). Because of this negative experience, we will not stay here again when visiting family, which we do often.

Road noise is pretty loud, and it made it hard to sleep, which is the main reason we would choose to stay elsewhere next time. On the positive side, the location is very convenient to the airport, and there are plenty of food options nearby with LBX and several other eateries. The hotel itself was clean, and even though we had the smallest basic room, it was adequate and functional. There were lots of outlets for charging devices, and the shower had great water pressure and reliably hot water. The front desk agent who checked us in was great--friendly and helpful. The staff member who handled our checkout and also drove the shuttle, however, was not very pleasant. She did not offer to help with our luggage and had a noticeably negative attitude, which did not feel very hospitable. There are some signs of wear in the room, and the AC/heating controls were a bit tricky to figure out, though that can be the case at many hotels. We didn't get a chance to try the breakfast since we had to leave before it was served. One other downside was the mobile data signal; our phones stayed on LTE and never picked up 5G inside the hotel, though stepping outside in certain areas improved the connection. Overall, it's a nice, clean property in a convenient location, but the road noise and a less-than-friendly checkout experience mean we'll likely choose a different hotel next time.

We stayed here before and after our cruise. Everything about this hotel is great. Vanessa at the front desk was very helpful and such a pleasure to meet. Thank you Vanessa for the great customer service. The hotel is so new and well kept. The rooms were clean and comfortable. The included breakfast and airport shuttle put this hotel over the top. There are several dining options within walking distance. Thank you, we will be back.