This is the only filthy Homewood Suites I have ever stayed at. We arrived around midnight after driving for three hours with two kids, only to walk up to our room and find the door wide open. When we went inside, the bed was covered in black hair. We were moved to another room down the hall, where we encountered numerous bugs, mainly ants, all over the bathroom sink. The room also reeked so strongly of bug spray that I actually became sick after being in there for about 15 minutes while we tried to figure out what to do. At that point, we were exhausted and had already changed rooms once. The staff tried one more room directly below. Although we did not see any visible bugs in that room, it also smelled overwhelmingly of bug spray. We ultimately decided there was no way we could stay at this hotel and left at 1:15 AM To make matters worse, there were also roaches around the ice machine on the third floor. The gentleman working at the front desk was extremely friendly, apologetic, and helpful. None of this was his fault, and I genuinely appreciated how kind he was during such a frustrating situation. What makes me even more upset is the complete lack of response from management. I called the following day and neither the supervisor nor the office manager, Vanessa, returned my call. While status should not matter because no guest should ever encounter conditions like these, we are Diamond members and stay at Hilton properties frequently. We have never experienced anything remotely like this at a Homewood Suites. Finding an unsecured room, hair all over the bed, ants, roaches, and rooms saturated with bug spray is completely unacceptable. The lack of follow up from management only made an already terrible experience even worse.

Here for 10 days, asked for housekeeping on day 8 and was told it was only available every 3 days, we've only had it once since we've been here. Plus the hot tub is broken. Service has not been great.

We stayed at Homewood Suites recently, and I really enjoyed my stay here. Some of the staff were incredibly friendly and welcoming. There’s comfortable seating spread throughout both the lobby and outdoor areas, which made it easy to relax. The room was spacious and well-equipped. Ours came with a kitchen, full-sized fridge, and cutlery, which was perfect for a longer stay. The room was clean on arrival, and the beds were very comfortable too. The gym was great, nicely air-conditioned, lots of equipment, and usually quiet. There was also an outdoor pool area with couches, umbrellas, and plenty of seating. Such a lovely space to wind down in. The complimentary breakfast was probably my favourite part of the stay! There was so much variety!!! breads, bagels, muffins, oats, cereals, savoury options, juices, water, and more. Everything tasted great. If we ever come back to Long Beach, we would definitely stay here again. Highly recommend ???

Disappointed here. Room is okay, minus the floor being a little sticky and slimy. Otherwise it feels like we're just being nickel and dimed to death. $20 per night for parking, $10-$15 per load of laundry (high end if you need to run the dryer twice. Room service by default every 3 days, albeit you can opt for more often. I admit perhaps we should have done more research before booking, but by time we tack on another $140 for parking and what will end up being $60 for laundry, a local Airbnb would have been a better choice. Maybe I should just accept that this is the new normal for hotels, but at some point we as consumers need to put our foot down.

Pet-friendly, safe area, $20 a night parking. Walking distance from LBexchange. Clean rooms, newer towels & CrabTree & Evelyn shampoo, conditioner, body wash & lotion (full size) Breakfast was different all three days that we stayed here. It was an easy stay few days here and we really liked it. The only thing tho, we were asked upon check-in if we’ll be utilizing their cleaning services, we said just on Sunday. We took the privacy sign down on Sunday and try e cleaners never came. It’s fine, just wondered what happened. Still an overall good stay. Would recommend this place still.

Not enough towels and bed linen on arrival. No room service if you stay for several days. You have to organise fresh towels yourself and ask for them several times. They say they will be delivered to your room, but this is not the case. You wait in vain and then have to ask at reception several times to get the towels. Toilet paper is not replenished either, but has to be laboriously organised yourself. According to reception, room service only takes place after 3 nights.

I love the meeting space and the amenities were nice too. Staff was great and friendly. I did not like the fact that the Hilton side did not have waffles. They had dehydrated eggs and meat. If you wanted waffles you had to go to the Hampton Inn side to get waffles. I thought Hilton would have the same for their customers being they are suppose to be on the higher end. So we did not like the back and forth. Hilton needs to put waffles on their breakfast side, so their customers dont have to go around the corner to get waffles. In room 264, there is a torn old looking shower curtain and my bed had rips on the underside of the comforter. There were also stains in the curtains. This was surprising. The comforters need replacing and alot of the towels and washcloths looked dingy. The 1st day, I requested more towels and washcloths. Since we were not in the room, they layed them on the floor in front of our room, and they were not in a plastic bag. How disgusting. The 2nd time, i told the front desk to make sure they put them in a plastic bag, if they are not going to put them in the room. It would be nice if they offered other amenities in the bathroom sink area, besides a small hand soap and toweletts to remove makeup. The towels and washcloths were not qood quality either. I was very disappointed in this hotel for the price we paid. My Hilton experiences before this, were great until now. Even though this was a handicap room, they should have the same stellar treatment as the other customers. They need to upgrade these rooms.

This place is very well maintained, and close to everything I did have a problem in my first room.I would recommend that no one gets room number 547, it is underneath the air conditioner on the roof and throughout the night, it woke me up because there's a very bad vibration.Noise coming from the ceiling. But I talked to the staff about it, and they switched me rooms pretty promptly.And I would definitely recommend staying here, because the staff here is super friendly and very accommodating. By far one of my favorite hiltons, I have stayed at. My second room is nice.But the furniture is a little bit worn other than that.I would not have an issue staying here again.

As soon as i walked in, Dana and Vanessa were very welcoming and understanding with my accomodations with my stay. I can't forget about Nelly. Nelly was really kind and sweet with my concerns to my breakfast needs. If I was a manager I would give all of these girls a raise. Thank you for the phenomenal experience!

This was nice place to stay. They had nice size pool, lots of outside areas and comfortable lobby. Our room's kitchen was good. The mall was next to you. We had 6 people but it was nice stay. We might come back again.