Disappointing Service, Inconsistent Experiences, and Little Recognition of Marriott Loyalty As longtime Marriott guests and Platinum Elite members, we expected a level of hospitality and professionalism that was unfortunately absent throughout our stay at the Long Beach Marriott. What we encountered instead was a series of service failures, inconsistent communication, and a general lack of attention to guests. First impressions were telling. The valet stand was unattended, luggage porters were occupied with their phones as guests arrived, and the front desk staff seemed more interested in their own conversations and computer work than acknowledging or assisting guests. None of this conveys the hospitality one expects from a full-service Marriott property. Our party reserved two rooms, and the check-in experiences could not have been more different. Our room was ready, while the other couple was left waiting two hours beyond check-in time. Despite requesting rooms on the same floor, the hotel was unable to accommodate us, even with the additional time it took to prepare the second room. To make matters worse, both reservations were under Platinum Elite members, yet there was no meaningful acknowledgment of our loyalty, no apologies for the delays, no welcome gifts, and no communication regarding points or other applicable benefits in lieu of housekeeping. Loyalty status should not guarantee perfection, but it should at least come with consistent recognition and basic service recovery when things go wrong. The M Club was another disappointment, being closed from Thursday midday until Sunday afternoon. For a property serving business and leisure travelers alike, having a premium lounge unavailable for virtually the entire weekend significantly diminishes its value. Even relatively simple requests became unnecessarily complicated. The hotel operates entirely cashless, which creates an awkward situation when guests attempt to get change to tip. We also needed to print boarding passes in color. Initially, we were told we would have to wait until someone from the sales office arrived the following morning. When we returned, we were informed that no color printer was available. Only after explaining what the previous day’s staff had told us did that answer suddenly change. It should not require multiple conversations and contradictory explanations to accomplish something so basic. Individually, some of these issues might be forgivable. Collectively, they suggest a property where guest service, communication, and operational accountability are simply not priorities. At a time when travelers are increasingly conscious of where they spend their money, Marriott should be working harder to retain loyal customers, not giving them reasons to reconsider their loyalty. We could have stayed elsewhere, and in hindsight, we absolutely should have. This was a disappointing reflection of the Marriott brand, particularly for a full-service property hosting multiple Platinum Elite guests. The building may carry the Marriott name, but the hospitality certainly did not live up to it.

We’ve stayed at the Long Beach Marriott several times while coming into town for my son’s appointments, and every single visit has been exceptional. Justin and the entire front desk team are truly among the best we’ve encountered at any hotel. Their kindness, warmth, professionalism, and genuine hospitality stand out every time. They remember us, make us feel incredibly welcome, and consistently go above and beyond to make our stays comfortable and easy. When you’re traveling for your child’s appointments, that level of care really means a lot. Justin in particular is outstanding and represents hospitality at its best. The entire front desk crew deserves recognition for the consistently excellent experience they provide. Breakfast is always solid, and the lounge is another highlight when it’s open. My only wish is that the lounge were available on weekends as well. This team is a huge reason we continue to choose the Long Beach Marriott. Exceptional people, consistently great service, and the kind of hospitality that keeps you coming back. Five stars without hesitation.

Although I only stayed for 1 night, I enjoyed my stay at the Long Beach Marriott! Staff were exceptionally friendly and quick to get us checked in. There were a variety of options for breakfast and it was all relatively healthy. They do not charge for parking. The room was also very clean and spotless.

LBM gets credit and praise for location, convenience and amenities. My assigned room was bright, clean, and well maintained. Pool looked inviting. No kids around. Staff got three stars because upon check in, I was made to wait a minute or two as the behind the counter staff were conversing. I did not get a warm welcome, but I consider it minor. Overall, I’d choose to stay there again.

I had an outstanding experience with the team at Long Beach Marriott. After checking out this morning, I realized I had accidentally left my ring on the nightstand in my room. I called the front desk, and Kevin was incredibly kind, patient, and helpful throughout the entire process. He immediately followed up with the Lost & Found team and made sure my case received prompt attention. When my friend arrived at the hotel, Kevin once again went above and beyond to assist. Thanks to his professionalism and the honesty and efficiency of the Housekeeping team, my ring was found and safely returned. Losing something so valuable was incredibly stressful, but the kindness, integrity, and excellent customer service shown by Kevin and the Housekeeping staff Yolanda turned the situation into a wonderful experience. Thank you, Kevin and Yolanda, and thank you to the entire Housekeeping team for your honesty, care, and outstanding service. You truly made a lasting impression, and I sincerely appreciate everything you did!

I recently stayed at the Long Beach Airport Marriott and had an excellent experience from start to finish. The rooms were exceptionally clean, well-maintained, and very comfortable, making it easy to relax after a long day. What truly stood out was the friendly and courteous staff. Every employee I encountered was welcoming, professional, and eager to help. Their attention to detail and commitment to guest satisfaction made me feel valued throughout my stay. The hotel facilities are wonderful. The pool area is beautiful, clean, and perfect for unwinding. The on-site restaurants offer a great selection of delicious food, and the service was outstanding. Whether you're traveling for business or leisure, the hotel provides everything needed for a comfortable and enjoyable stay. Overall, the Long Beach Airport Marriott exceeded my expectations. Between the spotless accommodations, exceptional customer service, and excellent amenities, I would highly recommend this hotel and look forward to staying here again in the future.

The Long Beach Marriott is a wonderful place to stay! It's underrated for it's 3-star status, the hotel has a beautiful outdoor pool area for adults and kids, waterfalls (kids don't try to get in ?), and the firepit area which I don't get why it wasn't on in the evening time. The service from the front desk was very pleasant, the staff was helpful and willing to ensure you have an excellent stay. While we didn't go to the on-site restaurant, I'm sure it's probably tasty. Rooms were great, beds were extremely comfortable and the bedding was nice. Would I stay here again, I'd give an enthusiastic yes!

I had a mixed experience during my recent stay. While the room was clean and suitable for my needs, and the pool area is quite nice, there were significant service and value issues that would make me hesitant to return. Dining: Be aware that the restaurants are separate organizations from the hotel. The breakfast options are very expensive ($28 USD for the buffet), and unfortunately, the quality did not match the price. The pastries and French toast were not fresh. Furthermore, while the front desk stated breakfast was served until 10:00 AM, the staff began closing the buffet at 9:30 AM, making us feel rushed. I would recommend looking for food options off-site. Guest Shuttles: There seems to be a major lack of communication between management and front desk staff regarding guest transportation. We were initially offered a shuttle to the Long Beach Exchange (LBX), but when we called for the return trip as instructed, the agent claimed they "don't do shuttles for guests." While they eventually honored the ride, the interaction was unprofessional and made us feel like a significant inconvenience. Overall, while the physical property is well-maintained, the lack of coordination between departments and the poor value of the breakfast made for a frustrating stay.

I came here with a wheelchair disabled friend, and they got us one of their disabled accessible rooms. It was on the fifth floor with a view of the airstrip and the pool. Little did we know that he had a terrible fear of heights. My group had a snaffu of miscommunication and things got pretty heated. But the staff had no problem sorting things out and immediately got us a similar room on the second floor. The room service food is pretty great, and the Tamarindo attached to the hotel is great too. I've been to many Marriot hotels before but this visit demonstrated their competency and gratuity. Five stars across the board.

We recently stayed at this location. We flew in from across the US for a quick doctor’s appointment. We needed something fairly priced, convenient, and comfortable. This location checked all the boxes. We loved not having a surprise charge for parking. We were greeted by Justin Outlaw at the front desk and he was the epitome of customer service. We had a minor mishap with our first room and he swiftly fixed it. We care less about having issues as that is inevitable, and more about how they are remedied. We were very pleased with the services and the comfort of the hotel. The beds were soft and the rooms were spacious and clean. Special shoutout to Luis with housekeeping also. We are looking forward to our next stay.